Last Updated: August 21, 2026
At WRCitadel, we want you to be satisfied with your purchase. If you need to return an item, please review the following policy before submitting your request.
1. Return Requests
If you would like to request a return, please contact us before sending the product back.
Include:
Your name
Order number
Email address used for the order
Product you would like to return
Reason for the return
Photos, when applicable
We will review your request and provide return instructions when applicable.
2. Return Eligibility
Products must generally be returned in their original condition and, when applicable, with original packaging, accessories, and included materials.
Certain products may not be eligible for return because of their nature, condition, hygiene considerations, customization, or other applicable restrictions.
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide clear photographs of the product, packaging, and shipping label when requested.
We will review the situation and determine the appropriate solution.
4. Refunds
Once an approved return has been received and reviewed, we will process the applicable refund according to this policy.
Refunds are generally issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
5. Return Shipping
Unless otherwise required by applicable law or agreed by WRCitadel, return shipping costs may be the responsibility of the customer.
If an item was sent incorrectly or arrived damaged or defective, please contact us before returning it so we can provide appropriate instructions.
6. Items That Cannot Be Returned
Some items may be excluded from returns because of hygiene, safety, personalization, final-sale status, or other applicable restrictions.
Any applicable product-specific return restrictions will be communicated on the product page or at the time of purchase.
7. Exchanges
If you would like to exchange an item, please contact us before sending the product back.
Depending on product availability and the circumstances of the request, we may offer an exchange, replacement, refund, or another appropriate solution.
8. Refund Delays
If you have been notified that a refund has been issued but do not see it in your account, first check with your payment provider or bank.
If you still need assistance, contact us with your order information.
9. Contact Us
For return or refund questions, please contact WRCitadel through our Contact Us page before sending an item back.